Q. What do I need to use PC Branch?
A. To use PC Branch, you need a PC or MAC with access to the internet and a browser such as Netscape Navigator (version 3.0 or higher), Microsoft Internet Explorer, version 4.0 or higher or Mozilla Firefox.

Q. How should my browser be configured?
A. Before you log-in, its important that you configure your browser to ensure the security of your PC Branch transactions.
Please review our Required Browser Set-up page for further details.  Due to an issue acknowledged by Microsoft, having Content Advisor enabled can cause problems with secure sites.  If you are having problems logging into PC Branch, please make sure that your Content Advisor is disabled.  Go to Tools, Internet Options - Select the Content tab and clink on disable under Content Advisor.

Q. What security measures are used in PC Branch?:
A. Several security measures are used.

1. Encryption Technology.  PC Branch uses powerful encryption, which prevents monitoring of your account or transactions as you use PC Branch.
2. Personal Identification Number (PIN).  PC Branch requires you to enter your PIN each time you sign in.  For added protection you can change your PIN, further insuring nobody else can access you account.  Remember to change your PIN frequently and memorize it.  Never write it down where it could be found, and never give it to anyone else.
3. Limited Sign-In Attempts.  If after 3 attempts you are unable to sign in, PC Branch will automatically lock out your account to Internet access.  You need to contact a Financial Services Consultant to regain access.
4. Firewalls.  Advanced Firewall protections are also in place to secure PC Branch from non-authorized users.
5. Timed log-out.  After 10 minutes in PC Branch, the system will automatically log you out, but you can log back in as many times as you wish.  This insures your security should you leave your PC without fully exiting PC Branch.

Q.    What should I do if I get locked out of PC Branch?

A.     Contact a Financial Services Consultant at (563) 582-1331 or (800) 475-1331.  They can unlock your account and change your password, if needed.  For your protection, you may have to answer some questions for identification purposes.

Q.  What should I do if I forget my password?

A.    If you forget your password, simply contact a Financial Services Consultant at (563) 582-1331 or (800) 475-1331.  They will give you a temporary password, which will allow you to sign on the PC Branch and assign your own password.

Q.   What should I do if I can sign in, but the system will not show my account balance?

A.    Be sure to check the setups of your browser.  PC Branch requires Java and Cookies be enabled in your browser setup.

Q.   Where is my credit card information?

A.    The only credit card information available on PC Branch is your current balance.  For detailed information about your credit card account you need to enroll in mycardinfo, which can be accessed at https://www.mycardinfo.com/dutrac/.  “Mycardinfo” allows you to view current activity, past statements and much more.

Q.   When I make a transfer how soom will my new balance appear?

A.    After you make a transfer on PC Branch, a confirmation screen will appear and will show your new balances in the “Available” section.  Your new balance becomes effective immediately.

Q.   I got logged off just as I was making a transfer, was the transfer completed?

A.    To insure the transaction was completed you should log in again and view the Account Summary, or the History screen.

Q.   What can't I transfer to my spouse's/children't account(s)?

A.    Transfer to other accounts is available providing two items are in place.  First, you must be a joint member on the account you want to transfer to.  Secondly, you must request this access be set up.  To request this service contact a Financial Services Consultant at (563) 582-1331 or (800) 475-1331.

Q.   Is there a fee for PC Branch?  If I do certhings on PC Branch, is there a fee?

A.    PC Branch is a money saving, time saving, convenient product offered by DuTrac Community at no charge.  There are no fees charged for having PC Branch, however some of the services performed or requested though PC Branch may have a fee associated with them.  (ie. Stop Payments on checks)

Q.   Can I email staff with question?

A.   Yes.  Simply send your question to fsc@dutrac.org and someone will reply as soon as possible.  For security purposes we cannot email specific account information.  Should you have questions about your account you should speak with a Financial Services Consultant at (563) 582-1331 or (800) 475-1331.

Q.   Can I use my AccessLine/SecureCard PIN to access my account information online?

A.   No, you must use the password sent to you for PC Branch to initially gain access.  Once in, you can then change the password to a code of your choice, as long as it falls within our password guidelines.  To do this, go to the “Other Services” page and select “Change Password.”

Q.   What are the guidelines for selecting a password?

A.   Your password must be 8-16 characters long and must contain alpha and numeric characters.  When changing your password you will also see a list of restrictions associated with password selection.

Q.   Will I get a receipt for my transfers?

A.    All transfers will be confirmed on screen, and will appear on your regular statement.  In addition, your transaction will appear in the History section in PC Branch.  Only loan advances will receive receipts.

Q.   Why can't I transfer to my IRA?

A.    IRA transfers require special handling per IRS regulations and currently cannot be made through PC Branch.

Q.   I didn't change my browser setting before entering, will this cause any security concerns?

A.   No, the browser settings will affect the look and feel of the screens on PC Branch only.  The same high level security and encryption is in place at all times.

Q.   When I make a transfer from my savings account(s) I see a message about Reg D, what is that?

A.   Regulation D is a federal regulation that limits the number of transactions done in a savings account online or by telephone, among other things.  You are allowed 6 non “in person” transactions a month.  There is no limit to the number of transactions you can do in person.