If you forget your password or if you are locked out of PC Branch, simply use the “Forgot Password” link at the bottom of the password page during your login. You will be able to reset your password by confirming your identity.
Forgot Account Number
If you forget your account number or security questions – or if you are having difficulties with the secure image/passphrase – please contact a highly qualified financial services consultant at (563) 582.1331 or (800) 475.1331 during business hours. For your protection, you may have to answer some questions for identification purposes.
If you are having trouble logging in:
If you are using Internet Explorer 10, compatibility view is required for PC Branch to function. (Please note: compatibility mode may affect how other sites appear, including the main DuTrac.org site. Simply turn this mode on/off as needed for other sites.)
1) You can turn compatibility mode on by clicking the “Broken Page” icon next to the Address bar. This will refresh the page and you should be able to login. If that does not work, continue to step 2.
2) Click on Tools – Internet Options and then click Delete and check the boxes for Temporary Internet Files, Cookies and History. Click Delete at this point and then Ok at the next screen.
3) Now close your Internet Browser and then open it back up and go to the site again.
For additional system requirements and other frequently asked questions, please click here.