DuTrac Community Credit Union makes every effort to ensure that your financial information is safe and secure. DuTrac’s online systems are monitored and constantly updated with multiple security layers and procedures. However, the security of your personal information does not rely on technology alone. Ultimately, when dealing with fraudulent activity, each of us has a responsibility to protect ourselves.
DuTrac will never contact members via phone, email, text message or cell phone to request personal information such as account numbers, passwords, debit or credit card numbers, expiration dates or (PIN) personal identification numbers.
To report a lost or stolen card credit or debit card, please contact DuTrac at (800) 234-5354.
To report suspicious activity or if you have been a victim of fraud, please contact DuTrac at (563) 582.1331 or (800) 475.1331 or your local police.
For additional ways to keep your financial information safe, use the following links for helpful tips and recent alerts: