Debit Card Fraud

Debit Card Fraud

DuTrac Community Credit Union was recently made aware of fraudsters contacting members under the guise of warning you about possible card fraud.

DuTrac Community Credit Union makes every effort to ensure that your financial information is safe and secure. DuTrac’s online systems are monitored and constantly updated with multiple security layers and procedures. However, the security of your personal information does not rely on technology alone. Ultimately, when dealing with fraudulent activity, each of us has a responsibility to protect ourselves.

DuTrac will never contact members via phone, email, text message or cell phone to request personal information including:

  • account numbers
  • passwords
  • debit or credit card numbers
  • expiration dates
  • (PIN) personal identification numbers

To report a lost or stolen card credit or debit card, please contact DuTrac  at (855) 851-5316.

To report suspicious activity or if you have been a victim of fraud, please contact DuTrac  at (563) 582-1331 or (800) 475-1331 or your local police.

For additional ways to keep your financial information safe, use the following links for helpful tips and recent alerts:

Current Alerts & Warnings

All DuTrac branches will be closed on Monday, December 25, for Christmas Day.

All DuTrac branches will be closed on Monday, January 1, for New Year's Day.